© 2004 Sony Corporation
A-BTH-100-11 (1)
Personal Entertainment Organizer
PEG-TJ37
PEG-TJ27
Trouble-
shooting
Q&A
Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)
Troubleshooting
· My CLIÉ handheld does not
work properly
· Error messages
· I cannot enter text properly
· I forgot my password
· HotSync® problems
· I cannot beam data
· I cannot make a backup
· I cannot connect to the Internet
(for PEG-TJ37 only)
· The contents of websites cannot be
displayed (NetFront v3.1 for CLIE)
(for PEG-TJ37 only)
· I cannot use e-mail (CLIE Mail)
· Problems with
the CLIE Update Wizard
· Problems on taking pictures
· Peripheral devices are not
recognized
· I cannot play music
(AeroPlayer for CLIE)
(for PEG-TJ37 only)
· I cannot use "Memory Stick" media
· I cannot transfer data
· Problems with the CLIE Launcher
· How to operate basic
applications (PIM)
· Problems with the Mobile Manager
(for PEG-TJ37 only,
for supported areas only)
· Problems with
the Mobile Connection Wizard
(for PEG-TJ37 only,
for supported areas only)
Customer Support and
Customer Registration
01US01COV.book Page 1 Monday, December 8, 2003 11:33 AM
2
Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)
If you encounter problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restarting your CLIÉ handheld
(soft reset)
If your CLIÉ handheld does not turn on or respond even after the battery is
charged, performing a soft reset may solve the problem.
All records and add-on applications stored on your CLIÉ handheld are retained
even after performing a soft reset.
b For details on soft reset, refer to "Basic operations of your CLIÉ handheld:
Restarting your CLIÉTM handheld" in the supplied "Read This First
(Operating Instructions)".
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other Troubleshooting Steps
If you cannot solve the problem after performing a soft reset, please follow the
steps below.
It is recommended that you make note of any messages or alerts that are displayed.
1 Refer to "Frequently Asked Questions" in the supplied
"Read This First (Operating Instructions)" or this manual.
2 Refer to the Sony CLIÉ handheld Support website
Double-click
(CLIÉ Info) on the Windows desktop, and select [CLIÉTM
Handheld Support].
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If problems persists
Refer to "Customer Support and Customer Registration" (page 50), or contact
your nearest Sony dealer.
Note
Thousands of third party add-on applications are available for the Palm OS®
platform. Sony does not support third party applications. If you are having
problems with a third party application, please contact the publisher of that
application.
01US01COV.book Page 2 Monday, December 8, 2003 11:33 AM
3
Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)
T
rou
bl
e
s
ho
o
ti
n
g
Making backups of data and
applications on your CLIÉ handheld
Sony recommends that you make a backup of your data in case of unexpected
problems. Backing up your data will ensure that it can be restored again on your
CLIÉ handheld, even if you have to perform a hard reset.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making a backup using Memory Stick
Backup
Use "Memory Stick" media and Memory Stick Backup on your CLIÉ
handheld to back up data and applications on your CLIÉ handheld.
b "Memory Stick" media (sold separately) is required.
For details, refer to "Backing up your CLIÉTM handheld data and
applications: Backing up data and applications to "Memory Stick" media
using Memory Stick Backup" in the "Handbook" (PDF format).
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making a backup using the HotSync®
operation
Data and installed applications on your CLIÉ handheld are backed up to your
computer when the HotSync® operation is performed. If you need to perform
a hard reset, this would erase all user data and applications stored on your CLIÉ
handheld. However, the erased data and applications can be restored with the
next HotSync® operation.
Note
Some add-on applications (not installed at the factory), and some application data and
settings may not be backed up using the HotSync® operation. However, a complete
backup of all data on your CLIÉ handheld can be made with Memory Stick Backup.
Use Memory Stick Backup often to make complete backups.
b For details on the HotSync® operation, refer to "Exchanging and updating files/data
using the HotSync® operation (Other HotSync® operations)" in the "Handbook"
(PDF format).
01US01COV.book Page 3 Monday, December 8, 2003 11:33 AM
4
Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)
Table of Contents
Symptoms
Page
My CLIÉ handheld does not work properly
I cannot turn on my CLIÉ handheld
Page 10
The screen is not displayed even though the POWER LED is
on
Page 10
My CLIÉ handheld does not respond
Page 11
My CLIÉ handheld keeps turning itself off
Page 11
My CLIÉ handheld does not produce any sounds
Page 12
The backlight does not turn on when I adjust the brightness
level
Page 12
The LCD display cannot be viewed properly
Page 12
Applications do not operate properly after a soft reset is
performed
Page 13
I cannot use the Jog DialTM navigator
Page 13
Error messages
An error message appears repeatedly
Page 13
The message "Invalid process" appears when an application
is started
Page 13
An error message indicating insufficient memory appears
Page 14
The HotSync® operation does not start and a message appears
on the screen
Page 14
An error message indicating insufficient memory appears
while receiving data/files using the IR port communication
Page 15
I cannot enter text properly
My CLIÉ handheld does not recognize handwritten characters
(when using Graffiti® 2)
Page 16
My CLIÉ handheld does not recognize handwritten characters
(when using Decuma Input (for PEG-TJ37 only))
Page 16
01US01COV.book Page 4 Monday, December 8, 2003 12:06 PM
5
Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)
Symptoms
Page
My CLIÉ handheld does not activate the right feature when I
tap a button or screen icon
Page 17
I cannot display the menu when I tap
(Menu)
Page 17
I forgot my password
I forgot my password and my CLIÉ handheld is locked
Page 18
I forgot my password and my CLIÉ handheld is not locked
Page 18
HotSync® problems
I cannot perform a local HotSync® operation
Page 18
I cannot start the HotSync® operation by tapping
(HotSync) on the HotSync screen
Page 20
I cannot cancel the HotSync® operation
Page 21
It takes a long time to complete the HotSync® operation
Page 21
Data cannot be synchronized with some applications
Page 21
I cannot back up some data using the HotSync® operation
Page 22
PalmTM Desktop for CLIÉ does not start or cannot be
selected from the menu
Page 23
HotSync Manager does not start.
(HotSync) is not
displayed in the task tray (Notification area) at the bottom
right of my computer window
Page 23
If you still cannot perform the HotSync® operation
Page 23
I cannot perform a HotSync® operation via a modem
Page 24
I cannot perform a HotSync® operation via a wireless LAN
(for PEG-TJ37 only)
Page 26
I cannot perform the IR HotSync® operation
Page 26
I cannot beam data
Verify the following first
Page 27
An error message is displayed indicating insufficient memory
when I receive data/files via beaming
Page 28
Continued on next page
· · · · · · · · · · · · · · · · · · · · · · · · ·
01US01COV.book Page 5 Monday, December 8, 2003 11:33 AM